Refund Policy

We want you to be happy with your PIRANAH order. If something is wrong, contact us as soon as possible so we can help.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order code and clear photos of the item and packaging. Once we verify the issue, we will arrange a replacement or refund.

Size exchanges

Size exchanges are subject to stock availability. Items must be unworn, unwashed and in their original condition with any tags attached. Contact us within 7 days of delivery before sending anything back. Return delivery costs are the customer’s responsibility unless the item was incorrect or defective.

Custom print orders

Custom printed items are made specifically for you and cannot be exchanged or refunded once production has started, except where the item is damaged, defective or not made as approved. Please check your design, colour and size carefully before confirming a custom order.

Cancellations

Contact us as soon as possible if you need to cancel an order. If production or dispatch has not started, we will cancel it and arrange a refund where applicable. Orders already in production or delivery may not be cancellable.

Refunds

Approved refunds will be issued to the original payment method where possible, or by bank transfer. Please allow up to 10 business days after approval for the refund to be processed. Delivery fees are non-refundable unless the issue was caused by us.

How to request a return or refund

Contact us with your order code, the reason for the request and photos if the item is damaged or incorrect. We will confirm the next steps before you send anything back.

Contact

Email support@piranahstore.com or use our contact page. This policy does not limit any rights you have under applicable consumer protection law.