Privacy Policy

PIRANAH respects your privacy. This policy explains what information we collect when you use our website or place an order, and how we use it.

Information we collect

• Contact details: your name, email address, phone number and delivery address.
• Order details: products, colours, sizes, quantities, notes and order history.
• Design files: artwork or images you upload for custom printing.
• Messages: information you send through our contact form, WhatsApp or email.

How we use your information

• To process, produce and deliver your order.
• To contact you about your order or answer your questions.
• To send your order confirmation and status updates by email.
• To arrange delivery and handle returns, exchanges or refunds.
• To keep records required for accounting and business administration.

Sharing your information

We only share the information needed to fulfil your order, such as your name, phone number and address with our delivery partners. We do not sell your personal information.

Cookies and sessions

This website uses a session cookie to keep your cart and account session working. We do not use advertising cookies. Your browser settings may allow you to block or delete cookies, but the cart may not work correctly if cookies are disabled.

Retention and security

We keep order records and design files only for as long as needed to fulfil orders, provide support and meet our legal or accounting obligations. We take reasonable steps to protect your information, but no method of transmission or storage over the internet is completely secure.

Your choices

You can contact us to ask about the personal information we hold about you, request a correction, or ask us to delete information that we are not required to keep.

Contact

For privacy questions, email support@piranahstore.com or use our contact page.